Delivery Information

We are pleased to offer FREE Delivery to most of the UK. Further details, plus details of any exceptions can be seen below.

Delivery to most of mainland UK is free of charge. Regular deliveries are made during working days, Monday-Friday between 08:00 and 20:00 (except during public holidays). We aim to deliver within 48 hours (Mon-Fri) of your order being placed, although during peak season this can at times be within 72 hours. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

There is a charge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands of the UK (such as Jersey, The Isle of Man, The Isle of Wight and Guernsey). Delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered, and the delivery charges enforced by our carriers at the time of ordering.

The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item/weight is a SoulPad Series 5000 bell tent. The estimated cost to deliver a bell tent to the destinations listed below, using a Standard Delivery service is:

The prices shown above are for example purposes only and are subject to fluctuation and change. Please get in touch to get an exact quote for delivery charges if delivery is required in these areas. We recommend you do this before placing your order so that you can make an informed decision knowing the full cost of the goods including delivery.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The estimated cost to deliver a bell tent to a UK destination (excluding those destinations detailed above) using a Special Delivery service is:

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may pursue a claim against the carrier.

We also deliver worldwide. Just contact us for a delivery quote.

We will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging. We also endeavour to send our order carbon free whenever possible. Some of our couriers offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. We pay a little bit extra for each delivery so that our courier can pay for the planting of trees. Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.